Privacy Policy
H.S.I., operating under the trade name Lucia Click ("Lucia Click", "HSI", "we", "us", or "our"), operates the website
https://www.lucia.click (hereinafter, the "Service"). This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our Service, as well as the rights you have over your personal data.
By using our Service, you consent to the collection, use, and transfer of your data as described in this Privacy Policy. If you do not agree, please refrain from using our Service.
1. Definitions
Personal Data: Any information relating to an identified or identifiable natural person.
Usage Data: Data collected automatically, including IP addresses, browser details, and website activity.
Cookies: Small files stored on your device that enable website functionality and analytics.
Data Controller: The entity that determines the purpose and means of processing Personal Data (Lucia.Click).
Data Processor: Third-party entities that process data on behalf of Lucia Click.
Data Owner: Any natural person whose personal data is processed by Lucia Click.
2. Data Collection and Use
We collect the following types of Personal Data:
Identity and Contact Data: Name, email address, phone number, address.
Usage Data: IP address, browser type, pages visited, session duration.
Cookies and Tracking Technologies: To improve user experience and analyze website performance.
We collect Personal Data only when you give your explicit consent, such as by checking a consent box when subscribing to our newsletter, completing a purchase, or requesting customer support. We maintain consent records in accordance with the GDPR and other data protection laws.
We use your data to:
Provide and maintain our Service
Improve customer service and service functionality
Perform analytics to improve user experience
Process payments securely
Send marketing communications (with opt-out options)
Ensure security and prevent fraud
Conduct SMS, phone calls, and email communications based on explicit consent
3. SMS, Phone Calls, and Electronic Communications
By providing your phone number, you agree to receive text messages and/or phone calls related to your orders, customer service, and promotional offers. Message frequency may vary. Standard message and data rates may apply. You can unsubscribe at any time by replying "STOP" to any SMS or contacting us at [email].
4. Legal Basis for Processing (GDPR Compliance)
We process personal data under the following legal bases:
Performance of Contract: To fulfill orders and provide services.
Legitimate Interests: To improve services, prevent fraud, and analyze usage trends.
Consent: When you agree to receive marketing communications and tracking technologies.
Legal Obligation: When required by law, such as for tax reporting purposes.
5. Data Retention
We retain personal data as follows:
Order and transaction data: Retained for 7 years for tax and legal compliance.
Marketing data: Retained until you unsubscribe or after 2 years of inactivity.
Analytics and tracking data: Retained for 14 months.
SMS and phone call consent records: Retained for 5 years or until consent is withdrawn.
6. Data Transfers and Third-Party Processors
Your data may be processed outside your jurisdiction (including Latvia), ensuring GDPR compliance through:
Standard Contractual Clauses (SCCs)
Third-party compliance certifications (e.g., Privacy Shield, where applicable)
Third-party processors include:
Google Analytics (Privacy Policy)
Facebook Ads (Privacy Policy)
Stripe and PayPal for payment processing
7. Your Rights (GDPR and CCPA Compliance)
For EU/EEA users (GDPR rights):
Right to Access: Request a copy of your data.
Right to Rectification: Correct inaccurate data.
Right to Erasure: Request deletion of your data.
Right to Restrict Processing: Limit how we use your data.
Right to Data Portability: Request your data in a structured format.
Right to Object: Object to processing based on legitimate interests.
For California users (CCPA rights):
Right to Know: Request details about data collection and use.
Right to Deletion: Request deletion of personal data.
Right to Opt Out: Prevent the sale or sharing of personal data.
Right to Non-Discrimination: There is no penalty for exercising these rights.
To exercise your rights, contact us at info@lucia.click.
8. Cookies and Tracking Technologies
We use cookies for essential website functions, analytics, and advertising. You can manage your cookie settings through our Cookie Settings page or through your browser preferences.
9. Do Not Track (DNT) Signals
Some web browsers allow users to send Do Not Track (DNT) signals. We do not currently respond to these signals, but we do allow users to manage their cookie settings through our Cookie Preferences page.
10. Transparency in Data Sharing with Third Parties
We may share your Personal Data with third-party service providers for analytics, advertising, or fraud prevention purposes. These providers must comply with applicable data protection laws.
11. Security Measures
We implement industry-standard security measures, including encryption, secure servers, and access controls, to protect your data from unauthorized access.
12. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect data from minors. If you believe a minor has provided us with data, please contact us to delete it.
13. Changes to this Privacy Policy
We may update this policy periodically. Updates will be posted on this page with the revised effective date. In the event of significant changes, we will notify you by email or through a notice on our website.
14. Contact Information
For privacy-related inquiries, please contact us:
Email: info@lucia.click
By using our Service, you acknowledge that you have read and understood this Privacy Policy.
This document was last updated on January 10, 2024.
